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2

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Support

The I.T. Guy offers On-Site and Remote Support options to better serve you. If you are an existing business client feel free to send us a trouble ticket to quickly have issues resolved.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Residential Users

Having issues with your home computer? Call or email us using the link below to discover how we can resolve your issues both quick and easily.

Contact Us

Business Users

Already have an account with us and need support? Use your company login and password to submit a trouble ticket, or call us for phone based support.

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Don’t have an account? Feel free to Contact Us.

Normal business hours are 8am-5pm AST Monday-Friday. E-mail correspondence may be used in case of emergency by stating your issue to Support@akitguy.com and is monitor 24/7. Please refer to any contract you may have for extended support hours.